Frequently Asked Questions
Everything you need to know about your Steve Madden shopping experience.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your package by visiting the Order Status page on our website and entering your order number and email address.
What is your return and exchange policy?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging. Please note that a shipping and handling fee may be deducted from your refund for mail-in returns.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your shipping address.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit in our boots and heels.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible orders.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify an order once it has been submitted. You may return the item for a refund once it arrives.